FAQ

From the list below choose one of our FAQs topics, then select an FAQ to read. If you have a question which is not in this section, please contact us on helpline@angelcare-uk.co.uk or call us on 0845 009 1789.

Information about interference between wireless devices

Regulatory compliance for wireless Baby Monitors
Baby monitors are required to comply with the relevant regulatory standards for Radio Frequency wireless devices and general consumer product safety standards. Angelcare Baby Monitors comply with the limits for exposure to Radio Frequency standards set by the Federal Communications Commission (FCC) of the United States, Industry Canada (IC) of Canada, and regulating entities of the European Union(EU). Angelcare Baby Monitors sold in Europe are tested by independent certified product testing agencies.

When Angelcare products are installed and used in accordance to the instructions (which are available for download from the Angelcare website), Angelcare Baby Monitors are completely safe to use.

Wireless Interference
Wireless devices (including monitors, speakers, WIFI internet systems and mobile phones) can be prone to Radio Frequency Interference emanating from other devices. There are many wireless products available on the market and new wireless products are introduced regularly. In addition there are radio frequency emissions from various electronic devices (like microwaves). Most of these wireless products are transmitting within a range of the 2.4 GHz frequency, which may increase the potential occurrence of Radio Frequency Interference.

Although wireless devices (including Angelcare Baby Monitors) are designed, manufactured and tested to comply with applicable regulations governing radio frequency emissions, wireless transmitters and electrical circuits, they may still be subject to interference.

If wireless devices are held in close proximity to Mobile phones, but more specifically GSM phones which operate with higher signal strength for long range communications, this may affect the operation of short range devices such as baby monitors. We recommended to keep these devices (e.g. mobile smart phones) away from (and certainly not in contact with) wireless products such as baby monitors, loudspeakers and other audio equipment. This is one of the reasons why mobile phones and similar electronic devices are not allowed on airplanes and in hospitals due to the potential risk of short range wireless device interference.

How to avoid Interference?
Angelcare Baby Monitors are designed to provide optimal performance when set-up and used according to the Instructions. However, due to increase in wireless products and systems found on the market today, some level of interference might occur. To reduce or avoid such interference we recommend the following:

  • Always read the Instructions carefully. Install and set-up the baby monitor in accordance to the Instructions provided with your product.
  • Always keep your baby monitor (parent and nursery unit) away from other wireless devices
  • Never place a cordless or mobile phone or other Radio-frequency emissions device (microwave, wireless router or sound system) in close proximity or in direct contact with your baby monitor (parent and nursery unit)
  • If you would like to use the belt clip on the parent unit, please ensure your mobile phone is placed in the pocket opposite the position of the parent unit on your belt
  • Make sure the batteries in the parent unit are fresh and fully charged for best performance (use only NiMH rechargeable batteries)

If you still experience interference, please refer to the Instructions or the Customer Service website for more solutions in solving interference issues.

Please refer to the Instruction Manual for more information on product installation, testing, warnings and warranty.

Yes, the SensorPad and movement function can be used with any type of baby or children’s mattress, whatever the size or thickness. However, it cannot be used with memory foam mattresses or mattresses with a hollow frame. The
sensitivity of the SensorPad can also be adjusted to suit your mattress. Pleaserefer to the instructions for correct installation.

No. Angelcare Baby Monitors have 2 frequencies and 8 channels, providing optimal sound quality and security. The channels can be selected manually. If you have two Angelcare Baby Monitors, please always place the Parent Units at least 1 meter apart from each other.

Yes, the SensorPad can be used in a moses basket. It is not necessary to add a piece of plywood. Please ensure that the wire of the SensorPad is out of reach of the baby. Follow the manufacturer instructions for correct installation.

Yes, but your babies need to be in separate beds and you require two separate Angelcare Movement Monitors. The ideal combination is the Angelcare Movement & Sound Monitor AC401 and the Angelcare Movement Monitor AC300. Both are available from leading retailers and also from this website.

The first cassette can be found under the lid of the nappy bin. Please remove the top lid and you should see a blue cassette appear. If this is not the case, please contact our Consumer Helpline. Please note that the first cassette is not located in the body of the nappy bin.

A cassette lasts up to one month, depending on the size of nappies used.

The Angelcare Nappy Disposal System will fit up to 26 nappies (size 2).

The Angelcare Nappy Disposal System Deluxe will fit up to 36 nappies (size 2).

Angelcare Baby Monitors are availabe from the following retailers:

- Amazon

- Argos

- Boots

- Mothercare

- Babies R Us (at all Toys R Us stores)

- Smyths

- Tesco

- Kiddicare

- Blooming Marvellous

- Perfectly Happy People

- NCT Shop

- Independent Baby Specialists

Angelcare Nappy Disposal Systems are available from the following retailers:

- Amazon

- Argos

- Mothercare

- Superdrug (online only - value StarterPack)

- Tesco (online only)

Angelcare Refill Cassettes are available from the following retailers:

- Amazon

- Argos

- Mothercare

- Tesco

- Boots

- Babies R Us (at all Toys R Us stores)

- Morrisons

- Kiddicare

- Independent Baby Specialists

To discover more about our nappy disposal system or to keep your baby safe, contact us.

When it comes to choosing the right product for your baby, you’ve got to be 100% sure. So if you have any questions about the range of Angelcare products, please don’t hesitate to contact us. We’ll do all we can to answer your query.

Please contact the Angelcare Helpline from:

Monday to Friday, 11am – 3pm
Phone: 0845 009 1789 (UK/Ireland only - Charges apply, please check your contract).
Email: helpline@angelcare-uk.co.uk

Visit the Technical Support section of this website for comprehensive product information, instruction manuals and video tutorials on the Angelcare Baby Monitors and Nappy Disposal System.

Distributor for United Kingdom/Ireland:
Hardenberg&Co Ltd, PO Box 2970, Stoke-on-Trent ST3 9BZ, United Kingdom.

Angelcare Awards
Angelcare Award Winning Brand