Terms & Conditions
Terms & Conditions of Sale – Hardenberg&Co Ltd
Terms and Conditions
These are the terms and conditions of our agreement which apply to all purchases of products by you from our websites angelcare-uk.co.uk, onaroo.co.uk, ameda.co.uk, angelcare-refills.co.uk, litterlocker-refills.co.uk, simplewishes.co.uk, sitnsee.co.uk and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
Order
You can submit an order for products to one of our websites by completing the details required in your shopping cart and by fully completing the order and payment process . All prices are reflected in £UK Sterling and include VAT where applicable, providing delivery is to a location in the UK. Orders outside of the United Kingdom may be subject to an additional charge. Goods supplied are not for resale. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your credit card/ debit card payment is approved by your credit card/ debit card company.
The display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us.
IMPORTANT! All Angelcare Baby Monitors in the UK/Ireland are specific models, designed for the UK/Irish market and should not be exported or used in other countries. The UK product warranty becomes invalid if the monitor is used outside of the UK/Ireland (other than short holidays) and no after sales service can be provided.
IMPORTANT! The Angelcare refill cassettes which are available to purchase on our websites are ONLY suitable for Angelcare Nappy Disposal Systems which are purchased in the United Kingdom. Due to a different structural design, these refill cassettes are NOT suitable for use with Angelcare Nappy Disposal Systems from mainland Europe. Unfortunately we will not be able to refund any orders for refill cassettes which have been exported outside the United Kingdom & Ireland.
Acceptance of order
We will notify you of our acceptance of your offer to purchase by email shortly after we receive it and at that point a binding agreement between us will be in place on these terms and conditions (but subject to our right to withdraw such acceptance where your offer relates to goods that have been priced below that which we intended).
If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only credit and debit cards are acceptable as payment for orders via this site. Gift vouchers are not accepted.
Delivery
We make every effort to deliver all products within the United Kingdom and Ireland within two working days of acceptance of your order, using the Royal Mail Tracked 48hrs service. Where this is not possible, we will notify you and, unless we state otherwise, ensure that your products are delivered within 7 days from acceptance. If you require Courier Delivery 24hrs (UPS) service, please choose this option during check-out. All orders with Courier Deliver 24hrs for which payment has been received before 1pm will be delivered the next working day. This may not apply in respect of deliveries outside of the UK and deliveries in Ireland. Currently we are not able to deliver to mainland Europe through our websites. If you require delivery to these areas, please contact our Consumer Helpline on +44 (0)845 009 1789 or email helpline@babyhelpline.co.uk to discuss your requirements.
All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/ debit card for such re-delivery. If we do not hear from you within 14 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred. Please see the Delivery section of our websites for more detailed information.
Payment
For standard delivery (RM Tracked 48hrs) and for Courier Delivery 24hrs (UPS) we will charge your account for payment at the time that the order is confirmed by you on our website. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card account.
Privacy Statement
We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy policy, do not give us your details. This privacy policy is part of our Terms and Conditions. If you do give us your details and then decide you do not want us to use your details anymore, please click here to email us. If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information: (i) Your title, name and address (including option to save different delivery addresses); (ii) Contact phone number and e-mail addresses; Registration enables you to speed up the ordering process, however, you do not have to register with us until you choose to order.
How will we use your details?
Our offers: Once you have purchased with us, we might send you product updates, our latest information and special offers. We may also use your information to manage your purchases such as sending a confirmatory email, and your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. You can check any information that we are holding about you, or ask any questions about this privacy policy by emailing us on helpline@babyhelpline.co.uk.
Consumer Protection (Distance selling) Regulations 2000
Your right to withdraw. You have the right to withdraw from this agreement, but this right ends14 days after the date we deliver the products to you. You will not have to pay for any products and any amounts you have been charged will be repaid to you by way of a credit to your account within thirty days. HOWEVER, we may have delivered (or dispatched) the products you have ordered. In this circumstance, you must return the products to us and pay the costs in doing so. To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to withdraw. If you wish to withdraw, email our Consumer Helpline at helpline@babyhelpline.co.uk; or write to Consumer Helpline, Hardenberg&Co, PO Box 3534, Stone, ST15 9DT; or complete the Contact Form, which can be found under the ‘Contact Us’ link in the footer on all pages of our websites. Any products returned must be received by us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. Please note that in addition to your right to withdraw, we operate a Returns Policy. You should read this policy as this might give you extra benefits. You can find a link to this policy in the footer of all our websites.
Warranties
The products which are sold via this website have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom and Ireland. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the United Kingdom and Ireland, unless delivery is within the EEA and common EEA Consumer Protection and Safety rules apply. The majority of products will be covered for a period of 12 months from delivery, from defects in materials and workmanship. Please see our Returns Policy for more information.
If required, we will replace products (or, where relevant, the faulty part) free of charge or, refund to you the price of the products by way of credit to your credit card or debit card account. This only applies if the instructions governing the use of the products have been followed. We will not have any further liability in respect of the products. This does not affect your statutory rights as a consumer. For replacements in and outside of the United Kingdom we will charge the standard delivery costs.
Terms and Conditions of Use
It is important that you carefully read these terms and conditions of use before you register with one of our websites because your use of our website is subject to them.
Terms and Conditions
Thank you for using angelcare-uk.co.uk, onaroo.co.uk, ameda.co.uk, angelcare-refills.co.uk, litterlocker-refills.co.uk and/or simplewishes.co.uk, sitnsee.co.uk, which are all websites owned and managed by Hardenberg&Co Ltd.
We provide services to you through our websites and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you. Current terms will be made available as soon as possible on the website.
When you use our websites or any of our services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions.
These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed.
Description of Services
You are able to benefit by using our website from a large number of online services and resources which include information, technical support, online retailing, and any other services which we may add from time to time. We also may remove certain services from our website. Certain services may have their own, additional special terms and conditions. These will be made clear to you before you use those services.
We may discontinue providing certain or all of the services on all or part of the website at our discretion and without notice to you. We will, however, endeavour to let you know of this via our site.
Registration
Certain services are only available if you complete the registration process (e.g. purchasing products from our websites). By completing the registration process, you are stating that you are at least eighteen years of age or a minor with parental consent or that of a guardian to use our website.
Please note: All minors are recommended to discuss these terms and conditions with their parents or guardians before completing the registration process.
In return for you using our website and benefiting from our services, you agree to: provide true, accurate, current and complete information about yourself where required in the registration form, and to ensure that this information is kept accurate, complete and up to date.
Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone because you will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it.
Code of Conduct
You are responsible for anything which you transmit or receive to, from or via or post on our website.
We do not control or screen the content of what is posted to, from or via our website by our members or third parties, and accordingly we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You should not place any reliance on, nor will we be responsible or liable for anything which has been transmitted or received, or ought to have been transmitted or received but was not.
You are not permitted to use our website or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users.
You are not permitted to transmit to, from or via or post on our website anything which you do not have a clear right to use. You must ensure that you do not transmit or post on our website any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications equipment.
You are not permitted to do anything which may disrupt in any way the operation of our website and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our website and our services by any other user.
Other than as expressly permitted, by us in writing, you are not permitted to use our website to engage in any commercial activity of any form.
We may be entitled at our discretion to refuse or remove anything which is transmitted to, from or via or posted on our website which, in our opinion, is objectionable or otherwise does not comply with these terms and conditions. We will not be liable at all for doing this.
We may record preserve and disclose anything which has been transmitted to, from or via or posted on our website and the services, where required by law or where we are acting in good faith.
Proprietary Rights and Licences
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on our website or is part of our services, is protected by our and our principal’s copyrights, trademarks, service marks, patents or other proprietary rights and laws.
We own or are licensed to use all intellectual property rights (including all copyrights, patents, trademarks and trade secrets) in connection with and in all versions of the website and our services, the software we use to operate the website and services and any data (including data obtained from you during the registration process) generated by users of the website and services. You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights.
When you transmit or post any material to or on our website, you grant to us non-exclusive, worldwide, perpetual, royalty free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.
Advertisements and Promotions
We may use our website or any of the services we provide or in any of the correspondence we send to you to run advertisements promoting products and services we offer or any of its subsidiaries, or any person or corporation duly authorised by us to advertise or promote their product or services through us.
Affiliate promotion codes cannot be used in conjunction with any other promotion or offers.
External Links
We may provide or third parties may provide links or other websites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.
Disclaimer of Warranties
You agree that:
- your use of the website and our services is at your sole risk. The website and services are provided on an as is and as available basis. We expressly disclaim all conditions of any kind, including but not limited to conditions of title, fitness for a particular purpose, satisfactory quality and non-infringement of proprietary or third party rights;
- to the extent that it is lawfully possible to do so, we make no warranty that (a) the website and our services and/ or any information will meet your requirements, (b) your access to and use of the services will be error-free, (c) any errors or inaccuracies will be corrected. Further, if your use of the website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense;
- no advice or information, whether oral or written, obtained by you through or from the website or from our services will create any warranty not expressly stated in these terms and conditions.
If you have any questions about the above, please contact us on 0845 009 1789 (charges apply), at helpline@babyhelpline.co.uk, or by writing to us at:
Consumer Helpline
Hardenberg&Co Ltd
PO Box 3534
Stone
ST15 9DT
Indemnity
You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incurred in connection therewith) resulting from your misuse of our website or your breach of these terms and conditions. We will notify you promptly of any such claim, action or demand and will assist you as may be reasonably necessary providing you meet our costs and expenses (including our legal fees).
Limitation of Liability
To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/ or damages of any nature resulting from: (a) your use or inability to use the website; (b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions) or other terms and conditions that relate to our other goods and/ or services we provide; (c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties.
You agree that in no event will our liability arising out of or in respect of these terms and conditions exceed £UK 1,000 and that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever, whether or not arising from any negligence on our part.
Use and Storage
We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size or number of e-mail messages you send or the time that messages may be stored or posted on our website. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.
Suspension and Termination
We may in our sole discretion suspend and/ or terminate registration or use of our website or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions. However, there may be other reasons why we would suspend and/ or terminate.
Trade Mark Information
All trademarks are registered trademarks belonging to Hardenberg&Co Ltd or our principals. You agree not to display or use either or both in any manner.
General
These terms and conditions constitute the entire agreement between us in respect of the use of our services and of our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently).
Data and certain other information you provide is subject to the term of our Privacy Statement, which can be accessed by clicking on the privacy statement section of our site under Help.
If any of these terms and conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.
You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the website or our services.
These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.
For up-to-date information on our services and all support facilities or if you are dissatisfied with our website, our services or have any questions concerning these terms and conditions, please contact us on 0845 009 1789 (charges apply), at helpline@babyhelpline.co.uk, or by writing to us at:
Consumer Helpline
Hardenberg&Co Ltd
PO Box 3534
Stone
ST15 9DT
Company registration details
Hardenberg&Co Ltd
Registered in England number 06051294
Registered Office: 29b Newcastle Street, Stone, Staffordshire, ST15 8JU, United Kingdom
